Bonusly
The HR initiative people love.

Manager of Customer Implementation (NYC, Boulder, Seattle)

What is Bonusly?

Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it.


What is our mission?

Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams.  We believe that the way we work today can be so much better.


How do we get there?

Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.


How can you help us?

Bonusly is at a critical point. We have great product-market fit and strong revenue growth. We recently closed our Series A and grew to over 50 employees. We pride ourselves in providing a top-notch employee experience, and as we enter the next phase of growth, we are looking to add dynamic, creative, collaborative professionals to our team. If that’s you, please read on!


Job Description

Boulder/Denver Metro Area, Colorado (Relocation Provided)


We're looking for a Manager of Customer Implementation to help us deliver timely and delightful onboarding and implementation experiences at scale. You’ll be responsible for designing the onboarding and implementation processes, putting those processes into play, building out a rockstar team, and helping our customers hands-on to ensure they achieve success. Collaborating across the sales, success, product, and marketing teams, you’ll bring proactive at-scale implementation processes to our customers, and help deliver VIP customer experiences as we move up market.


As the first hire in this role, you’ll have the opportunity to shape the organization in meaningful ways and play a pivotal role in reducing customer churn and scaling our business. Come be on the ground floor of implementing a brand new team!

✅At Bonusly, you’ll…

  • Hire, onboard, and develop a high-functioning team that exceeds goals and drives business value
  • Design and implement, in collaboration with the Success and Education teams, a robust process for onboarding customers and implementing Bonusly solutions with a focus on scalable, tech-touch solutions
  • Measure and communicate the success of your team’s initiatives and activities, holding your team accountable to achieving their KPI goals
  • Quickly iterate based on your learnings in order to improve our processes and resources
  • Act as a hands-on, consultative onboarding manager to guide our largest customers from contract signature to fully-functioning through operational set up and launch.
  • Drive our customers to launch in a timely manner to accelerate time to first value, ensuring that they are positioned for success post-launch
  • Partner with our Sales team to ensure a smooth transition into onboarding and implementation, and with the Success team to ensure a smooth transition into steady-state and optimization
  • Relay feedback internally to the appropriate stakeholders

💯You should apply if you…..

  • Have 3+ years of experience in a customer facing environment
  • Have 2+ years of people management experience
  • Have worked in Customer Implementation at a SaaS company
  • Are very organized and meticulous
  • Are an excellent communicator and work well remotely (we have teams in Boulder, Seattle, and NYC)
  • Are able to track trends and data to help improve customer success and identify areas of efficiency improvement
  • Are curious and eager to question assumptions, and then take initiative to find creative solutions

Compensation

  • Target Base Salary: $80,000 - $100,000
  • Target Equity Range: 0.05% - 0.10%

🎉Benefits and opportunities include...

• Collaborating with a growing team of smart & passionate creators.

• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.

• Being empowered to innovate, take ownership, and motivate change at a growing company.

• Flexible “work-from” policies.

• Fully covered Medical/Dental/Vision insurance.

• Progressive vacation policy.

• 401(k) with employer matching.

• Subsidized wellness, transit, and professional development.

• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition)


💚 What's it like to work at Bonusly?

Culture and employee experience are some of our top priorities! See what we're all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values.


🔸 We actively work toward greater diversity, equity, and inclusion

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location
Denver
Type
Full-time
Salary Range
$80K - $100K
Department
Business Strategy & Ops
Posted
March 19, 2021
Markets
Hiring Contact
Rye
LinkedIn

About The Company

Bonusly
The HR initiative people love.

Bonusly is the fun and easy way to engage all of your employees and improve retention and productivity at every level of your organization.

Bonusly helps you celebrate everyday contributions and key milestones, automate time-consuming HR admin processes, incentivize participation in company initiatives, and offer digital rewards your employees will love. With our efficient, effective, and enjoyable recognition and rewards solution, you can help people feel a greater sense of alignment and purpose, understand what it means to embody your company core values, and see how contributions of all kinds support your mission.

In turn, you can pull actionable data about your employee experience from powerful people analytics tools. Bonusly delivers unique insights on individual, team, and company levels so you can make strategic decisions about culture, professional development, performance management, and retention.

Bonusly is headquartered in Boulder, CO, and we have teams in Seattle, WA, and New York, NY. 

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