Bonusly
The HR initiative people love.

Mid-Market Customer Success Manager (NYC, Boulder)

What is Bonusly?

Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it.


What is our mission?

Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams.  We believe that the way we work today can be so much better.


How do we get there?

Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.


How can you help us?

Bonusly is at a critical point. We have great product-market fit and strong revenue growth. We recently closed our Series A and grew to over 50 employees. We pride ourselves in providing a top-notch employee experience, and as we enter the next phase of growth, we are looking to add dynamic, creative, collaborative professionals to our team. If that’s you, please read on!


As a Customer Success Manager for our Mid-Market segment, you will provide delightful experiences and contribute to the success of Bonusly’s customers. We are looking for someone with an ingrained passion for people, and a love for finding creative solutions to help others succeed.


You will become an expert on the Bonusly app while managing our customer’s success throughout the customer lifecycle. From ensuring that Bonusly customers are on-boarded smoothly, to seeing that they achieve their business goals using our products and renew their contracts, you’ll directly affect the customer satisfaction, retention, growth, and reference-ability of our amazing customers!


*Please note: this role is open to applicants in the NYC metro area as well as the Boulder/Denver area (or willing to relocate). Working hours will typically be East coast times.

✅At Bonusly, you’ll…

  • Manage a portfolio of Mid-Market customers, owning their ultimate success by ensuring they realize the full value of the Bonusly platform.
  • Build and maintain healthy, multi-thread relationships across your accounts  organizations.
  • Help customers clearly define their Desired Outcomes, and work relentlessly to provide strategy and execution so that they achieve those goals.
  • Project manage customer onboarding, including hosting kick-off calls, check-in calls, and training sessions.
  • Drive product adoption and ongoing usage of Bonusly by helping our customers follow best practices to get the most from Bonusly (and, help define what those best practices are!).
  • Closely monitor your accounts to spot churn risks and implement proactive interventions.
  • Partner with the Sales Team to drive expansion opportunities.
  • Partner with the Marketing Team to provide customer stories and co-marketing opportunities.
  • Collect customer feedback and advocate customer needs cross-departmentally, including by participating in product feedback sessions.
  • Partner with CS Operations to ensure customer invoices are paid in a timely manner to prevent account closure or outages.
  • Manage renewals for your portfolio from initial conversation through contract negotiations and invoice payment.
  • Keep up with HR industry trends to be able to better understand and advise our customers.
  • Help out with various Customer Success projects as needed.

💚You’re a great fit if you…

  • Excel at delivering delightful experiences, with a focus on customer happiness, success, and retention.
  • Have a strong drive to understand clients’ business goals, anticipate future needs, and work relentlessly to help your clients achieve success.
  • Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
  • Are a wiz at looking for patterns in customer communications and experiences to create actionable feedback for the company.
  • Are well-organized and detail-oriented, with a keen understanding of project management.
  • Adept with standard business tools and practices, and able to learn new ones quickly.
  • Thrive working autonomously and as part of a team.  
  • Have 3-5 years of experience as a CSM handling a large volume of accounts.

💯Bonusly points if you…

  • Are familiar with Gainsight, Hubspot, Clubhouse, Google Docs, and/or other SaaS tools.
  • Have experience in HR or related field.

💸Salary range: $75,000–$85,000


🎉Benefits and opportunities include...

• Collaborating with a growing team of smart & passionate creators.

• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.

• Being empowered to innovate, take ownership, and motivate change at a growing company.

• Flexible “work-from” policies.

• Fully covered Medical/Dental/Vision insurance.

• Progressive vacation policy.

• 401(k) with employer matching.

• Subsidized wellness, transit, and professional development.

• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition)


💚 What's it like to work at Bonusly?

Culture and employee experience are some of our top priorities! See what we're all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values.


🔸 We actively work toward greater diversity, equity, and inclusion

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location
Denver
Type
Full-time
Salary Range
$75K - $85K
Department
Business Strategy & Ops
Posted
March 19, 2021
Markets
Hiring Contact
Rye
LinkedIn

About The Company

Bonusly
The HR initiative people love.

Bonusly is the fun and easy way to engage all of your employees and improve retention and productivity at every level of your organization.

Bonusly helps you celebrate everyday contributions and key milestones, automate time-consuming HR admin processes, incentivize participation in company initiatives, and offer digital rewards your employees will love. With our efficient, effective, and enjoyable recognition and rewards solution, you can help people feel a greater sense of alignment and purpose, understand what it means to embody your company core values, and see how contributions of all kinds support your mission.

In turn, you can pull actionable data about your employee experience from powerful people analytics tools. Bonusly delivers unique insights on individual, team, and company levels so you can make strategic decisions about culture, professional development, performance management, and retention.

Bonusly is headquartered in Boulder, CO, and we have teams in Seattle, WA, and New York, NY. 

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