CirrusMD
Next generation telehealth for next generation care.

Sr. Client Success Manager

CirrusMD is a text-first enterprise solution that connects people with no-barriers access to a live doctor, real-time, who can always help. CirrusMD was founded in 2012 and is headquartered in Denver, CO. We are partnered with major national payers, employers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. If you are looking to make a lasting impact where your voice matters, consider joining our team.

Who We’re Looking For

The Senior Client Success Manager is responsible for independently leading, growing and achieving revenue for large accounts >$3M ARR. The Senior Client Success Manager will develop and maintain an exceptional relationship with both internal and external stakeholders, including executives, with the ultimate goals of customer retention and growth by closing pull through revenue and meeting utilization goals. This position can sit remote anywhere in the U.S. The base salary range for this position is $95-115K + a performance bonus (up to 30% of base salary) depending on experience.

  • Develop and maintain strategic account plan for growth and retention strategize with client on all opportunities to ensure solutions are being effectively utilized/expanded to meet customer ROI goals and internal revenue forecast
  • On-going, detail-oriented management with long-term, large accounts, to deepen and broaden relationships with external clients for business growth
  • Understand clients’ business objectives and vision, sharing those objectives with the CirrusMD team. Provide direction to Project Manager to ensure service expectations are met or exceeded.
  • Deep understanding of CirrusMD’s solution, how it’s implemented and intended to be used by the client
  • Lead client presentations and facilitate site visits. Stay up to date with marketing messaging and tools. Always be selling the value of our program to key stakeholders and leaders in the account.
  • Provide market feedback to the product and marketing teams for future product development
  • Maintain up-to-date knowledge and strategy of company initiatives, industry trends
  • Set proper customer expectations based on knowledge of the CirrusMD platform, scope of relationship, and contractual requirements.
  • Ongoing review of program outcomes to make recommendations ensuring that customers are optimizing the CirrusMD platform to its full potential

What You’ll Accomplish

  • Achieve annual recurring revenue quota for large accounts and assemble appropriate team and resources to achieve these goals
  • Report out revenue progress regularly to our executive leadership team and identify proactively risks in the account
  • Manage end of year conversations around return on investment and ensure retention of customer
  • Accountable for contract renewal and facilitating the contractual requirements in a timely manner
  • Hold internal stakeholders accountable to ensure CirrusMD is delivering on customers goals, objectives, and key success metrics identified in the strategic account plan

Requirements

  • Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
  • Ability to travel up to 50%
  • Experience selling to large employers and/or payers and managing through contract renewal
  • Excellent communication and partnership skills
  • A professional and resourceful style; the ability to work independently and as a team player, take initiative, and manage multiple tasks and projects at a time
  • Bachelor’s degree or equivalent
  • Minimum five years successful selling and/or account management experience in healthcare services required
  • Must have significant experience in the following areas
  • Executive level relationship management experience
  • Proven ability to meet and exceed goals
  • Strong listening and communication skills
  • Well organized and pays attention to details
  • Ability to conduct boardroom presentations and facilitate group discussions
  • Ability to conduct engaging product demonstrations
  • Making data driven decisions

Benefits


Who We Are


Based in Denver, CirrusMD is the nation's leading virtual care platform that delivers a chat first, multi-modal, data driven experience to enable providers, payers and employers the ability to offer high touch, personalized healthcare to their members or employees. Founded in 2012, CirrusMD helps our customers create happier, healthier, and more engaged patients by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects patients to a dedicated, board-certified physician in under 60 seconds from any web-enabled device, with no cost and no time limits attached. CirrusMD enables a stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness.

Why Work at CirrusMD?


CirrusMD is quickly transitioning from a startup to a highly recognized healthcare industry disruptor. If you are looking to make a lasting impact where your voice matters, consider joining our team and help us deliver care without barriers. We offer an exceptional benefits package including health, dental and vision, 401k with match, flexible vacation and remote work policies, competitive salaries, stock options and more.

CirrusMD is committed to creating a diverse and inclusive workforce and is proud to be an equal opportunity employer. We aim to create a workplace that celebrates the diversity of our employees, users, and customers. We strive to deliver products and services that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation, veteran status, and national origin. We are particularly focused on ensuring women and BIPOC are equally represented across all positions, including management. Our focus is on advancing, cultivating, preserving a culture of diversity and inclusion as it directly aligns with our mission to provide access to affordable and personalized health care for everyone.

  • Only candidates who are eligible to work for all US employers and not only their current employer will be considered.

  • Notice to recruiters and placement agencies

    If you are a recruiter or placement agency, please do not submit résumés to any person or email address at CirrusMD prior to having a signed agreement with Human Resources. CirrusMD is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any résumés sent to us without an agreement in place will be considered your company's gift to CirrusMD and may be forwarded to our Talent Acquisition team.

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    Location
    Denver
    Type
    Full-time
    Salary Range
    Department
    Business Strategy & Ops
    Posted
    May 25, 2021
    Markets
    HealthTech
    Hiring Contact
    LinkedIn

    About The Company

    CirrusMD
    Next generation telehealth for next generation care.

    CirrusMD is a text-first enterprise solution that connects people to doctors, simply and powerfully. Health questions aren't always simple, so we built our solution to deliver guidance beyond primary care. Our multi-specialty team of experts work together 24/7/365 to support any care need, any time. From specialty and urgent care concerns to help finding the right in-network resources when you need them, we're ready to help.

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