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Sr Director of Customer Success

Sr Director of Customer Success
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Denver, CO
Salary Range
$150K - $175K
Business Strategy & Ops
October 12, 2021
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The PaySimple Customer Success team is looking for a motivated individual to manage a high-performing, revenue generating team of Customer Success Managers through performance management and coaching.

You are a proven, hands-on leader who is passionate about helping your team reach their goals and grow, both personally and professionally. You have experience in a fast-paced environment, leading processes to increase adoption, revenue and retention, preferably in the SaaS space. You are naturally curious with an eye for process improvement and scalability, while driving engagement and performance from a seasoned team of professionals. You have a passion for small businesses and are motivated by helping customers in the SMB space find efficiency and reach their potential. You are driven to exceed company, team and individual goals.

PaySimple, an EverCommerce company, is the leading provider of payment management solutions for over 20,000 SMBs. Our APIs and SaaS products provide payment acceptance, billing automation, client management, ecommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
The Customer Success Team is focused on delivering a frictionless on-boarding process and increasing revenue per customer with a focus on increasing transactional volume and product engagement.

PaySimple’s HQ is in Denver’s RiNo district, conveniently located on the A line, just one stop from Union Station. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy our weekly lunches, monthly happy hours, and hanging out and working in our amazing space with their co-workers. We are currently working towards a full office reopening.


  • Achieve revenue retention and growth goals assigned to the Customer Success team
  • Provide strategic and tactical leadership across the team, prioritizing skill development and professional growth to the existing team while attracting high potential talent as we grow
  • Implement proven best practices and winning strategies from your experience in customer success leadership
  • Define operational metrics and optimize processes across all stages of the customer success journey
  • Leverage data in key decision making, strategy development, and day-to-day execution
  • Act as the executive sponsor on strategic accounts, building value and developing relationships with key stakeholders
  • Act as the voice of the team and provide feedback across the organization

Experience and Skills:

  • 4+ years of demonstrated success in managing a team of revenue generating Customer Success Managers or Account Managers (SaaS experience a plus)
  • Proven success exceeding team quotas
  • High regard for business results and quality with a strong ability to problem solve
  • Organized, detail-oriented individual capable of meeting short-deadline goals
  • Ability to prioritize the most important activities daily
  • Strong written and oral communication skills
  • Ability to motivate and inspire a large team
  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
  • Previous start-up/early-stage company experience a plus

Benefits & Perks:

  • Robust health and wellness benefits
  • 401(k) with match
  • Public transportation reimbursement
  • Gym stipend
  • Start with 17 vacation days, 11 holidays, and a day off to volunteer each year
  • Snacks, lunches, and happy hours (when the office reopens)
  • Continued investment in your professional development

The on-target earnings for this role are $150-175k annually in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
If you are looking for a company that is truly focused on empowering small businesses with superior technology, come join a company that rewards authenticity and supports energy with a passion.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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Payments Today. Partners for Tomorrow.

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