Saltbox
The purpose-built modern warehouse company simplifying operations & logistics for growing businesses.

Community Operations Manager

Saltbox
Community Operations Manager
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Location
Denver, CO
Salary Range
$65K - $65K
Department
Other
Posted
October 1, 2021
Markets
eCommerce
Hiring Contact
LinkedIn

About Saltbox
At Saltbox, we believe that operational excellence turns strong brands into great companies. For far too long, digitally-enabled companies working with physical goods have been pushed to the fringes of the entrepreneurial ecosystem. We’re here to change that. Within our purpose-built warehouses, we offer flexible workspaces and logistics-enabling solutions that help e-commerce companies start, grow, and scale.
Backed by some of the leading venture capital firms in the world, we are opening locations across the U.S. Founded by experienced executives in real estate, logistics, customer success and technology, we’re on a mission to ensure that every entrepreneur has a place to call home.

What We're Looking For
As our team expands, we’re seeking a highly accountable, resourceful, and entrepreneurial individual to serve as the Community Operations Manager for our newest location, Saltbox- Denver (Park Hill). In this role, you will have broad responsibility for ensuring excellence in the day-to-day operations of the location. You will collaborate with central support functions and product teams to build processes and develop new solutions for our members. For the right candidate, no member request is too big or too small for you to handle. You take great pride in tackling challenges as they present themselves. You thrive in fast-paced environments, and you are capable of multitasking while maintaining a calm demeanor.

Own the Onsite Member Experience

  • You will execute tours for prospective members, onboard new members, and serve as the point of contact for all member issues.
  • Responsible for building the community and organizing local events.

Team Management

  • You will serve as the day-to-day manager of the onsite Saltbox team, which will consist of an assistant community manager and operations associates.

Facilitate Member Logistics Support

  • You will facilitate the receiving of member deliveries, including mail, small parcels, and freight deliveries. This responsibility requires some basic manual labor such as occasionally lifting and moving boxes or operating a pallet jack.

Facilities and Vendor Management

  • You will be responsible for overseeing all building maintenance and cleaning activities, including personally performing intraday spot cleaning.
  • You will be responsible for managing the purchasing and maintenance of all building equipment and supplies.
  • You will serve as the primary point of contact for building vendors and emergency response.

Operational Reporting

  • You will be responsible for preparing daily and weekly operational reports.

Requirements

  • Personable, approachable & professional with a strong customer service orientation.
  • An exhibited history of being highly accountable and reliable.
  • A strong, clear, thorough, and articulate communicator.
  • An exhibited history of high attention to detail.
  • An exhibited history of resourcefulness.
  • Experience managing (hiring, training, developing) a team in a physical environment.
  • Background in e-commerce or retail logistics a plus.

What we offer
Saltbox is home to a diverse group of passionate people, and we strive to do everything we can to support our team members. We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including:

  • Competitive medical, dental, and vision insurance
  • 401k plans
  • Company-paid short-term disability
  • Company-wide, team building retreats
  • Paid time-off and sick time + flexible working hours
  • Quarterly team outings, coffee chats, and meal perks
  • Additional benefits include paid holidays, job training opportunities, learning and professional development budgets, and a dynamic, ambitious, and fun work environment.

*Compensation *
$65,000 Salary, plus bonus and equity

About The Company

Saltbox
The purpose-built modern warehouse company simplifying operations & logistics for growing businesses.

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