soona
welcome to the fast casual content experience.

studio manager

About The Studio Manager Role


the soona Studio Manager drives sales and ensures an excellent customer experience. success in this role is achieved through consistently hitting studio revenue targets, driving our key performance metrics and maintaining strong customer satisfaction. this role reports to the Head of Revenue and is a full-time salaried position with the opportunity to achieve incentives based on exceeding performance targets.

the Studio Manager has a direct impact on soona’s performance and growth and plays a vital role in the company for both our customers and studio staff. The SM is a key centerpoint of communication to drive strategic company initiatives, provide insight and feedback to management on customer and employee issues and opportunities and act as a multiplier for soona to meet or exceed customer needs.

Requirements

an ideal candidate can
  • achieve monthly revenue targets by working with studio staff to exceed goals
  • increase revenue through your ability to grow repeat business with our existing customers and convert new customers to purchase through personalizing their experience/meeting their needs
  • meet/exceed expectations relative to core studio metrics including (among others) revenue, utilization and customer retention
  • draw insights from data to determine areas of opportunity and action for the studio team that drive revenue outcomes
  • maintain strong customer satisfaction through your ability to resolve service issues both independently and in partnership with our customer success team
  • ensure strong organization, professionalism and brand representation in the studio and online through partnership with the operations and creative staff
  • provide strategic insights on the customer experience, business performance and staff efficacy to help soona continue to optimize our business and delight customers
  • collaborate with key leaders on solutions to address areas of opportunity (e.g. profit decline, employee conflicts, loss of business to competitors, quality control complaints)
  • work with revenue and marketing teams to identify local business opportunities and drive acquisition
  • work closely with customer success team to ensure our studio production staff has all the information needed to successfully execute each shoot
  • foster and maintain relationships with our VIP customers
  • ensure best practices in both virtual and in-person customer bookings to deliver on customer expectations
Experiences And Capabilities
  • thrives in a fast-pace, ever-changing startup environment
  • exceptional communication skills, both verbal and written
  • competitive by nature and excited to hit big targets
  • effective decision maker with a history of driving results
  • adept at delegating tasks to maximize efficiency
  • capable of managing multiple tasks simultaneously through successful prioritization
  • proficient with G Suite as well as social media platforms
  • 5+ years previous experience in sales and customer service
  • previous studio or production experience a plus
  • B.A. preferred

Benefits


we can offer
  • strong starting salary $60,000-$70,000 DOE
  • benefits + pto + killer culture
  • really badass headshots
apply by
  • share their favorite instagram feed in their cover letter
Apply
Location
Denver
Type
Full-time
Salary Range
$60k - $70k
Department
Business Strategy & Ops
Posted
May 25, 2021
Markets
Media Production
Hiring Contact
LinkedIn

About The Company

soona
welcome to the fast casual content experience.

bring your product, service or idea to soona. we have the crew. the equipment. the props. and the know how to help you create beautiful photo and video that you can use tomorrow! Get started with fast casual content!

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