Xactly Corporation
Xactly's Intelligent Revenue Platform is the only solution that aligns seller behavior with boardroom strategy.

Customer Success Manager

Xactly Corporation
Customer Success Manager
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Location
Denver, CO
Salary Range
$65.9K - $82.4K
Department
Other
Posted
October 5, 2021
Markets
Software
Hiring Contact
LinkedIn

Job Title: Customer Success Manager
Location: Denver, CO
Function: Customer Success
Position Type: Regular, Full-Time
Position Level: Experienced

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential. Xactly delivers a first-of-its-kind, end-to-end Intelligent Revenue platform that enables businesses to accelerate the digital transformation of their revenue operations (RevOps). Xactly pairs rich empirical data and purpose-built AI capabilities in one platform to advance the quality and scope of data-driven decision making through the revenue lifecycle. Xactly empowers growing enterprises to effectively manage their revenue generation. Xactly’s Intelligent Revenue platform carries organizations through the full Revenue lifecycle by focusing on planning, territory and quota, incentives, and pipeline management and forecasting from initial strategy development through execution and prioritization of all aspects of revenue optimization. Harnessing the power of AI, Xactly’s scalable, cloud-based platform combines great software with the industry’s most comprehensive 16-year data set to give customers the trusted insights they need to improve sales performance and grow revenue.

THE OPPORTUNITY
We are looking for a motivated individual with some Customer Success experience striving to grow within an organization. As the Customer Success Manager at Xactly Corporation, you’ll be responsible for developing and fostering strong relationships with a portfolio of customer accounts. The Customer Success Manager will be a trusted advisor to our key stakeholders to allow the full potential of their investment in Xactly’s solutions to be realized while looking for new opportunities to grow the customer footprint.
We see Customer Success as a key differentiator for our business. Customer Success is the intersection between Product and our customers. As Customer Success Managers we are the advocates that help shape product decisions based on customer feedback. We operate as strategic, consultative partners and take our industry know-how and best practices from each of our customers to up-level and support every Xactly user.
We are seeking an energetic, motivated, and articulate team player who is excited to impact Xactly’s overall customer satisfaction. You will proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value and renewal time frame. The Customer Success Manager will leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customer’s business needs.

THE TEAM
Xactly’s Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We’re a tight-knit and dynamic team of customer-centric product experts.
We build relationships that are all about our customers’ success. We do that by understanding the unique differences between the business, goals, and by tailoring our strategy of engagement. We act as the main point of contact to keep lines of communication open to make sure our internal teams are in the know of our customer's objectives so we can serve as consultative experts.

The Skill Set

  • Bachelor’s degree required
  • 5+ years of account management/customer success/sales experience required
  • Enterprise software experience - SaaS experience a plus
  • Proficient communicator (verbal, written and presentation skills)
  • Must be able to manage multiple objectives at one time
  • Experience working with executive level personnel is helpful

WITHIN ONE MONTH, YOU’LL:

  • Get your bearings and begin to build a strong foundation, upon which to grow
  • Complete the Customer Success Onboarding and Sales Bootcamp
  • Gain a strong understanding of Xactly’s Suite of Products and how Customer Success aligns within the company
  • Work closely with your colleagues shadowing customer conversations and activities
  • Be assigned to a portfolio of accounts and begin to engage with this portfolio of accounts

WITHIN THREE MONTHS, YOU’LL:

  • Have a strong understanding of how a CSM works with their customer base
  • Build a regular cadence of engagement with your portfolio of accounts
  • Develop account strategies in collaboration with the extended account team (Sales, Renewals Specialists, Partners, etc.)
  • Continue to build on your understanding of Xactly’s platform of products and internal processes

WITHIN SIX MONTHS, YOU’LL:

  • Prepare and facilitate business review meetings in partnership with the account team
  • Build and foster executive level relationships with your customers
  • Develop and execute success plans to ensure adoption and successful business outcomes
  • Advocate on behalf of customers by working cross-functionally with strategic and technical colleagues to deliver on customer needs

WITHIN TWELVE MONTHS, YOU’LL:

  • At 12-months, you will be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within your customer base
    Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
    Pay Range: $65,900 - $82,400 +25% Bonus
    Final pay determinations, salary ranges and pay increases are established by the employer. The ranges are an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law. They are based upon a combination of local industry benchmarks, budget, experience, and internal comparisons. Salary ranges allow for growth opportunities as the employee develops new skills, and/or hones current skills.

BENEFITS AND PERKS

  • Flexible Time Off (FTO)
  • Comprehensive Insurance Coverage (including pet insurance!)
  • Tuition Reimbursement
  • XactlyFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
  • Access to Corporate Discounts
  • Parking & Commuter Benefits
  • Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities
  • End of Month Surprises, Contests, BBQs, Parties & Reward Vacations
  • 401(k) Retirement Savings Plan & Employer Match
  • Periodic Massages
  • Generous Employee Referral Program
  • Relocation Assistance through Preferred Partner

THE XACTLY STORY:
Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We achieve this by following our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.
We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

About The Company

Xactly Corporation
Xactly's Intelligent Revenue Platform is the only solution that aligns seller behavior with boardroom strategy.

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